Information We Collect
We may collect the following personal information when you interact with JLB Agri:
Contact Details: Name, phone number, email address, and delivery address provided when you inquire, place an order, or contact us.
Order Information: Details about products you inquire about or order, such as bearings, high-speed discs, or cultivators.
Website Usage Data: Information like your IP address, browser type, and pages visited, collected automatically via cookies or similar technologies.
Social Media Interactions: Information you share when engaging with us on platforms like Facebook, Instagram, or YouTube.
How We Use Your Information
We use your information to:
Process inquiries and orders for agricultural equipment and parts.
Arrange delivery to your farm in South Africa or neighboring countries.
Respond to your questions and provide after-sales support.
Improve our website and services based on usage data.
Send you updates about products or promotions, if you opt in.
Comply with legal obligations, such as tax or consumer protection requirements.
How We Protect Your Information
We take reasonable steps to protect your data, including:
Using secure servers and encryption for data transmission where applicable.
Limiting access to your information to authorized JLB Agri staff only.
Regularly reviewing our security practices to ensure compliance with POPIA.
However, no online system is 100% secure, and we cannot guarantee absolute security.
Sharing Your Information
We do not sell or rent your personal information. We may share your data with:
Third-party service providers (e.g., couriers for delivery) who are bound by confidentiality agreements.
Legal authorities, if required by law or to protect our rights.
Trusted partners, such as payment processors, in the future when card payments are implemented, with your consent.
Cookies and Tracking
Our website may use cookies to improve your experience, such as remembering your preferences or analyzing site usage. You can manage cookie settings through your browser. By using our website, you consent to our use of cookies as described.
Your Rights
Under POPIA, you have the right to:
Request access to the personal information we hold about you.
Ask us to correct or delete your information, where applicable.
Object to the processing of your data or withdraw consent for marketing communications.
Lodge a complaint with the Information Regulator if you believe your rights have been violated.
Contact us at 073 209 3736 or jaun@jlbabri.co.za to exercise these rights.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. For example, order-related data may be kept for tax purposes, while inquiry data may be deleted after resolution unless you opt in for further communication.
Third-Party Links
Our website may include links to external sites, such as our social media pages (Facebook, Instagram, YouTube). This privacy policy does not cover those sites, and we encourage you to review their privacy policies.
Updates to This Policy
We may update this policy to reflect changes in our practices or legal requirements. Updates will be posted on our website, and significant changes will be communicated via email or a website notice.
Contact Us
If you have questions about this privacy policy or how we handle your data, please reach out:
Phone: 073 209 3736
Email: info@jlbagri.co.za
Primary Contact: Jaun Labuschagne
We’re committed to addressing your concerns promptly.
